Incident Management

Be ready for when something goes wrong.

We provide incident management software that lets you report, record and resolve incidents properly.

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Incident Management

Be ready for when something goes wrong.

We provide incident management software that lets you report, record and resolve incidents properly.

Challenges faced

There has been a realisation over the last decade that venues and events increasingly need to digitise much of their event control and health & safety processes. Reasons for this include being able to take advantage of automatic reporting, review auditable logs in the case of any legal enquiries and increase speed of decision making, among many other factors. Poor incident management leads to the following problems:

  • Not ready when a serious incident arises
  • Poorly equipped staff who don't know the processes for dealing with certain types of incident
  • Inconsistent flow of information and communication around incidents
  • No logs kept for basic recording of what is going on

How WeTrack can help

WeTrack provides tools that are extremely easy to use so that your teams’ focus goes into resolving the issues, not understanding software. Our highly flexible event control room software has been used by some of the best events and venues in the world. We will enable best practices in incident management by helping you to:

  • Configure a system to fit the specific needs of your venue or event
  • Visually map out overlay, structures, etc.
  • Develop contingency plans that can be automatically activated
  • Combine incidents, logs, checklists, tasks and jobs

Run your event control room with confidence

Our incident management software provides that essential oversight over a crucial aspect of your on-day venue or event operations: responding to the unexpected. We give you the tools you need to report, record and resolve incidents effectively, communicating information, deploying pre-built plans and notifying affected parties. Get good processes in place, sort out responsibilities and be confident that when an incident occurs, you and your team are ready to deal with it.

Request a demo
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Run your event control room with confidence

Our incident management software provides that essential oversight over a crucial aspect of your on-day venue or event operations: responding to the unexpected. We give you the tools you need to report, record and resolve incidents effectively, communicating information, deploying pre-built plans and notifying affected parties. Get good processes in place, sort out responsibilities and be confident that when an incident occurs, you and your team are ready to deal with it.

Request a demo
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The Details

  • Configure all parts of the system and terminology
  • Draw venues, zones, etc. with geolocation and site map overlays
  • What3Words mapping integration
  • Upload policies and procedures
  • Add photos, notes, agencies, action owners, tags and severity ratings
  • Use online or offline
  • Advanced, automated reporting for all your handover reports
  • Indelible audit trail for all actions in case of any legal challenges later
  • Confidential incidents, varied user permissions
  • Superb mobile experience
  • Weather warnings displayed on your event control dashboard
  • Intuitive dashboard widgets and infographics
  • Customisable and informative notifications
  • Cross reference items and use @ to notify colleagues
  • Integrates with other systems you may need

We will take the time to set up your system and onboard your team so that they can hit the ground running. Generally, we like to follow the steps below:

  1. An onboarding specialist reviews your processes and reporting requirements;
  2. We take your existing data, helping to configure the system or show you how to;
  3. WeTrack provides training onsite or online, depending on requirements;
  4. You’re up and running and WeTrack is available to support you at any time.

During the onboarding phase you are assigned a dedicated account manager to help you get started, along with their phone number and personal email address.

After the training phase has been completed, WeTrack’s online support guide contains a wealth of material on the incident management system, including videos and forums. It can be found here and we recommend using that as first place to look if you want any guidance or inspiration.

In addition, you can use the in-app chat widget to talk to one of our team or you can send us an email to support@wetrack.com.

Introducing WeTrack

We provide you with the tools to make the complex simple.

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How WeTrack can help you

No two events or venues are the same and we pride ourselves on making highly customisable solutions.

Please get in touch using this form and we can organise a quick call to learn more about you and whether WeTrack can help.

Better planning. Simpler operations.

WeTrack was conceived during the London 2012 Olympic and Paralympic Games with a commitment to make better planning and control tools for the events industry. We now work with clients globally helping some of the largest and most famous events, venues and organisations in the world.

We are ISO 27001 certified for information security. MicrosoftTeams-image (14)

 

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